Return policy
If there is a concern with an order, the fastest path is to contact support with the relevant order details so the case can be reviewed properly.
Return and exchange requests should be raised promptly through the contact page with the order ID or tracking ID and a clear description of the issue.
Requests are reviewed based on order condition, product category, and the nature of the concern reported by the customer.
Customers should inspect orders soon after delivery and contact support if an item arrives damaged, incomplete, or materially different from the confirmed order.
Items that show signs of wear, customer damage, or misuse may not qualify for return approval.
The support team may request photos, delivery details, or additional order information before approving a resolution.
Once a case is reviewed, the customer will be guided through the next step, which may include replacement, exchange guidance, or another store-supported resolution.
